It’s been over a week since I raised this issue and unfortunately, I haven’t received any response from your end apart from an automated acknowledgement email which serves no purpose.
Please appreciate that this refund has already been processed by the concerned airlines in the last week of March 2021 after the matter was escalated to higher authorities at DGCA.
It’s disappointing to witness a payments bank like PayTM exhibit such poor customer/ transaction services. Given the issue has already been prolonged by a year, any further delay/laxity in processing the refund will compel me to escalate this matter to the regulators – which may not be a mutually favourable course of action.
I hope PayTM is able to rectify this issue and, reimburse my money at the earliest rather than retaining it with yourself for reasons unknown.
