| Name of Complainant | |
| Date of Complaint | May 14, 2023 |
| Name(s) of companies complained against | Pepperfry.com |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Chair with wheels went bad within a few months. First a technician, came but then no follow up. Customer care number 02261576157 promises callback in 30 mins but people don’t call back in days. Particularly if a complaint is already raised, they just sit on it. Even after the second technician tried to use a faulty part, customer care tells lies saying I, the customer, refused a new part. I have the photo and video of the damaged and discoloured faulty part which I refused, which they didn’t even care to see on email. Social media team also just assures but does nothing even though I sent them the order number and supporting photo and video.
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