Delay delivery, Delay pickup and refund

Name of Complainant Alok
Date of ComplaintMarch 5, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Alok:

I purchased shoes from Amazon on February 24, 2024, under Order # 407-8688905-6718762. Order total
Rs. 799.0

I purchased shoes from Amazon on February 24, 2024, under Order # 407-8688905-6718762. Order total

Rs. 799.00 (1 item). First, they delivered the wrong item. When I scheduled a replacement, they did not deliver my product. why Amazon delivers the wrong product, and if I replace it, the order has been stuck. My main concern was that when I said schedule retirn prorecss, they gave me a time of March 7. My concern is that if they reschedule pickup for March 7th, the refund process will take 4-5 days. So my fund stuck for a total of 15–20 days. It happens all the time with every product. They are sad and targeting me.  0 (1 item). First, they delivered the wrong item. When I scheduled a replacement, they did not deliver my product. why Amazon delivers the wrong product, and if I replace it, the order has been stuck. My main concern was that when I said schedule return process, they gave me a time of March 7. My concern is that if they reschedule pickup for March 7th, the refund process will take 4-5 days. So my fund stuck for a total of 15–20 days. It happens all the time with every product. They are sad and targeting me. 

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