| Name of Complainant | |
| Date of Complaint | May 14, 2021 |
| Name(s) of companies complained against | Amazon Sellers Private Limited, Begaluru, India, Karnataka |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Nature of Complaints : Gross deficiency of services by provision of wrong item not once but twice.
Sir, I was in search of a 5G phone and found a lucrative offer from M/s Kaka Store, Jamatur Rashad, Azamgarh, UP India, 276128 and on 10/04/2021 I made two orders in Amazon 1.407-3472921-0184304 for purchase of Realme X50 Pro (8GB/128GB Moss Green) for ₹ 22,999/- provided by same M/s Kaka Store, Jamatur Rashad, Azamgarh, UP India, 276128. 2.407-1522346-0083548 for exchange of my 5 months old Realme Narzo 20A (value ₹ 6650/-) and paying ₹ f 100/- as fees. On 18/04/2021, vide item number 2.my Realme Narzo 20A mobile got exchanged and went back to probably Seller and got my item. But on opening the parcel I found it is not Realme X50 Pro rather a cheap Realme 6 Pro, which is not even a 5G smartphone. On 18/04/2021, I raised this discrepancy to Mr.Subham and he arranged immediately a replacement order 408-647745-4937133. On 25/04/2021, I got my replacement in the form of a Jio Smartphone of ₹12,000/- and I refused to take delivery of the item. It went back to the seller. Now the hell broke loose after I shared my experience in Social Media, informing you CEOs in India and USA. I was assured a detailed investigation. On 26/04/2021 a mail received that I have requested a refund, which I haven’t and when your courier came I refused. Again on 07/05/2021 the courier came and I refused.
I believe Amazon failed in it basic duty to offer me the product I have ordered on 10/04/2021 by partially fulfilling it by exchanging my mobile but not the entire order and also do not why and what bars it from servicing me with this Realme X50 Pro (Moss Green 8/128 GB). I believe, I must get ‘what I have ordered, paid in full, exchanged with ₹ 100/- payment’ i.e. half order fulfilled and another part of the order needs to be fulfilled.
I feel it should be treated as ‘gross negligence and severe deficiency of customer services creating gross and acute mental depression to a Sr.Citizen’.
I will move ahead if you fail to answer and that’s for sure!!
Regards
Dr.Santanu Sanyal Ex-IRMS Class I Gazetted Officer Ministry of Railways Government of India
Prime Member Amazon Inc since July 2016 till 29/04/2021.
Image Uploaded by Dr.Santanu Sanyal:
