Name of Complainant	Rabiul Ahmed
Date of Complaint	December 17, 2025
Name(s) of companies complained against	Ghar Soaps
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Text of Complaint by Rabiul Ahmed:

Details of the Complaint

Complainant Name: Rabiul Ahmed

Opposite Party: Ghar Soaps / Ghar Shop (Online Seller – E-commerce & Retail)

Order ID: #5104660
Order Value: Rs. 2,896.00
Delivery Partner: Delhivery
Tracking Number: #30422031406910

Nature of Complaint

Deficiency in Service, Wrong Delivery, Partial Delivery, and Failure to Resolve Despite Multiple Follow-ups

Complaint Details

I, Rabiul Ahmed, am filing this complaint to formally escalate the ongoing and unresolved issues related to Order ID #5104660 placed with Ghar Soaps. Despite repeated follow-ups and a confirmed pickup of wrongly delivered items, my order remains incomplete and incorrectly fulfilled, causing significant inconvenience, mental harassment, and loss of time.

This case clearly reflects deficiency in service, negligence in order fulfillment, and poor quality control by the seller.

Timeline & Background

4th December 2025:
The order was marked as fulfilled by the seller.
Delivery was attempted via Delhivery (Tracking #30422031406910).

Initial Delivery Issue:
Instead of the ordered items, I received incorrect products, namely:

Six (6) packets of Magic Face Wash with Saffron and Lactic Acid

One (1) Aqua Soap

13th December 2025:
The above incorrect items were picked up by the seller, acknowledging their mistake.

15th December 2025:
I received another delivery which was again incorrect and incomplete.

Items Received on 15th December 2025

Magic Soap (Sandal Wood and Saffron Soap) – Only 4 packs received

Items Still Missing (As Per Invoice & Original Order)

Mystery Gift – 1 Pack

Magic Face Wash with Saffron and Lactic Acid – 2 Pack

Magic Face Wash with Saffron and Lactic Acid – 1 Pack

Magic Soap (Sandal Wood and Saffron Soap) – Remaining 4 Packs
(BUY 4 & GET 4 FREE offer – total expected: 8 packs)

Correct Order Summary (As Per Invoice)

Mystery Gift – 1 Pack

Magic Face Wash with Saffron and Lactic Acid – 3 Packs (2 Paid + 1 Free)

Magic Soap (Saffron and Sandal Wood Soap) – 8 Packs (BUY 4 & GET 4 FREE)

Order Subtotal: Rs. 2,896.00

Grounds for Complaint

Deficiency in Service under the Consumer Protection Act

Wrong and Partial Delivery despite multiple attempts

Failure to honor promotional offer (BUY 4 & GET 4 FREE)

Mental harassment and inconvenience caused due to repeated errors

Lack of effective grievance redressal, even after pickup of wrong items

This is the second incorrect and partial delivery, which demonstrates a serious breakdown in the seller’s order processing, quality checks, and customer support mechanisms.

Relief Sought

I respectfully request the Hon’ble Consumer Forum to direct the opposite party to:

Immediately deliver all missing items as per the original invoice, OR

Provide a full refund of Rs. 2,896.00, if delivery is not possible

Compensate for mental harassment and inconvenience caused due to repeated negligence

Ensure such lapses do not occur with other consumers in the future

Supporting Evidence Attached

Invoice copy

Delivery receipts

Pickup confirmation details

Photographs of received items

Conclusion

Despite cooperating fully and providing all required information, the seller has failed to resolve the issue satisfactorily. I am therefore compelled to approach the Consumer Complaint Court seeking justice and appropriate relief.

I request prompt intervention and a definitive resolution.

Warm regards,
Rabiul Ahmed

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