| Name of Complainant | |
| Date of Complaint | April 18, 2021 |
| Name(s) of companies complained against | Shopclues |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order No. 200633679
Item: OPTIMA TABLE FAN FN 30
Order was prepaid (INR 1750) but delivery courier insisted on payment again as he had no proof of prepayment; delivery made on 09 April 2021;
I paid again to take delivery but found the fan defective and from very old stock as the carton was dusty and filthy (they had used an additional outer box so I did not knoe this until I opened it);
The fan too was defective; I requested return and refund but the request was repeatedly cancelled and rebooked;
Finally, it was collected on 11 April 2021 by Bluedart but no receipt or acknowledgement provided till date confirming this. I did take a scan of the Bluedart checksheet to have at least some proof;
No refund made till date for either the prepayment or the second payment made though they sent a mail saying the refund takes 2-3 working days (it is now over 7 days).
A copy of the scan referred above is attached here. I did not take any picture of the fan or box
Image Uploaded by Chandrasekhar Ramamurthy:
