I have been struggling to get the issue resolved for my refrigerator purchased in March 20 and multiple complaints wére raised for same in this year and last year but no issue still remain in product. Cooling issue was there and different reasons were given by your team for same issue in multiple complaints but not resolved during this warranty period and now that issue continued and different reason for not cooling in refrigerator.

So in summary the problem was not resolved in warranty period and complaints (4) closed within warranty without addressing the issue or juts doing tactical fix and not strategic fix.

Since the issue was not addressed intentionally or team was not competent to diagnose it this and closed halfway impacted the performance and now become major issue and not resolved and now outside warranty. Due to this we are facing hardship and if complaint/s were addressed properly and if product not possible to repair it shoul have been replaced and problem was raised during warranty period only. As you might be aware that there were strict lockdown conditions in last couple of weeks and issue was checked and again problem exists. Every time new solution tactical fix provided but we should have replacement if this is a bigger issue.

Need your intervention to get this issue resolved and get the refrigerator replaced as already wasted so much time but issue still exists.I think customer issue should be resolved and we should not be suffering as the team not able to resolve in 4 complaint please.

This would have been replaced at first instance but just tactically fix but not done so request you to please resolve same.

Name – Raj Bahadur Singh, Gill collony Saharanpur Uttar Pradesh

Mob 9873684738

9412121842

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