| Name of Complainant | |
| Date of Complaint | May 15, 2022 |
| Name(s) of companies complained against | Mirraw.com |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Mirraw Online Services — Defective Product supplied, the company is not responding to requests for refund: Order M405779147
R
Ritum5
May 13, 2022
Mark as Resolved
Order ID: M405779147
Phone/Mobile Number: 9392493657
Hi,
I bough an item from Mirraw in anticipation of a wedding, recently. link to item below.
What I received was a cheap replica, shoddily stitched, with incomplete embroidery. Basically the item was not as displayed/described on the website.
I wrote to customer care to request for a return and refund. The first response from customer care was to just offer me a 20% refund. I refused and wrote again asking for return pickup of item.
There was abosolutely no response. I called Mirraw, explained my issue to the customer care representative, who agreed that there was an issue with the product and asked for more pictures and promised a response that day itself.
I have sent the pictures but heard nothing from her either. It has been 3 days. I am now unable to get through to customer care of the phone as well.
Therefore filing a complaint here to get my refund. The order number is Order M405779147
The return button on the site just shows the terms and conditions for return and takes the user nowhere after that. There are no instructions on where to send the product etc either. This feels like a fraud.
https://www.mirraw.com/designers/vasu-sarees/designs/sky-blue-georgette-pakistan…⇄
Image Uploaded by Ritu Mahajan: