| Name of Complainant | |
| Date of Complaint | November 4, 2020 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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Dear sir on 14 oct 2020, i purchased eureka firbes vaccuum cleaner vide order no 405-8940044-7974722 dated 14 oct 2020. I received vaccuum cleaner on 17 oct 2020 having multiple dents on it, accessories and mannual missing. On 17 only i contacted customer care with all images of dents and serial no. They approved the return and pickup was approved for 18 oct which was cancelled by delivery agent saying verificatin failed, on 19 oct around 2100 hrs again pickup was rescheduled for 22 oct which was again cancelled by delivery agent for same reason. On contacting delivery agent, he says they dont received scan for pickup and i again contacted customer service for sending mail with all scans but customer service said there is nothing pending from customer side as well as from customer executive side. On 22 oct again pickup wad rescheduled for 24 oct with complaint and high priority ( as told my customer executive) but this was also cancelled by delivery agent for same reason. On 24 oct starting from morning 0800 till evening around 0800 i made several calls to cutomer service for pickup status and they assured me it is not cancelled this time but after 7 i came to know from customer executive miss artiben that it was cancelled for same reason. I made too many calls to delivery agent throughout the day with pin 32xx provided me by amazon sms but he didnot responded to any of my calls. I even offer them that i will drop it at your store when spoken to delivery agent on 22 oct. They are harassing customer. Pickup schedule for 27 oct, 29 oct, 30 and 31 but cancelled for same reason. I hace spoken to customer care 100 times but always says pls wait 24-48 hrs, other items are being delivered at my address but no pickup is being done and my money is held by amazon.
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