Defective product not picked after 20 days

Name of Complainant Mohit Kumar
Date of ComplaintJuly 2, 2021
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Mohit Kumar:

Respected team

I purchased redmi note 10 mobile phone on 10 june 2021 Order id 406-2934562-4986752 on 12 june product deleverd but i received defictive product not on mobile i already connect charge for 4 hours but not on then i contact customer support team for issue from 12 june multiple times approx 10 return pickup create but third party courier delivery not picked my mobile because product not on then i contact station manager of delivery he also denid my pickup and cancel my pickup i already contact multiple times multiple times noc form fill he says that pickup is cancelled by customer is wrong update provide by delivery last time 25 june i contact with manager team he told me wait for 3 business days and on 1 july i contact you on our side i wait but not call recived
I am very disappointed and unhappy with your service
Please solve my problem as soon as possible otherwise i take legal action soon
Pickup not cancel from my side its wrong update provide by delivery courier
I already share pictures of product which not work,  invoice and box
Thanks

Image Uploaded by Mohit Kumar:

Defective product not picked after 20 days

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