| Name of Complainant | |
| Date of Complaint | September 13, 2020 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I bought a Samsung smartphone(Order# 407-3955076-578513) from Amazon. The phone was delivered on 22-Aug-2020. The phone is having performance issues such as heat up issue, Voice suppress issue. So I complained several times to Amazon customer care. Each time they just ran few diagnostics online through their Blanco app and said that phone is not having any issue. However we can feel that the phone is actually getting heat up and having voice suppression issue. They are not ready to send a technician also to check the phone. The product has 7 days replacement policy, which is mentioned in their website. Still they are not ready to replace the phone.
Image Uploaded by Alok Kumar Agrawal: