| Name of Complainant | |
| Date of Complaint | August 9, 2023 |
| Name(s) of companies complained against | llyod Via Amazon seller DawnTech Electronics PrivateLimited |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had purchased a Lloyd 1.5 Ton Split Air conditioner ( Please see attached invoice ) Invoice No. TN-SMAB-1932276435-2323 dated 5th July 2023. I had spent RS 32999/- which now seems to be a total waste of my precious hard earned money
The A/C was delivered to my new office on 7th July,Installation person came and fixed the air conditioner on the 8th of July.
However, he seemed to be an amateur and did not have any professional experience in setting up the same. Soon after the installation, the cooling was not to the desired level and I was informed that it would get better as he seemed to be in a hurry to leave . I was not happy with the kind of service.
When I received a call , checking if I was satisfied with the installation service extra on 10 th July morning , I informed the gentleman on the call that the Air Conditioner was not cooling efficiently.He Said he will immediately inform the service team to come and have a look. The Havelis service centre call me later in the day and fixed an appointment for their technician to have a look , the day scheduled was on the 12 th evening he came checked the ac (outdoor & indoor ) units, said the gas pressure was less he didn’t bring necessary tools so would come the following day,(the lady name Priya who called from the service centre to book an appointment earlier in the day asked me for the code before work was completed.I had initiated a return back on the Amazon site which said the process would take 15 days or so to reply. So I waited for a little more while but didn’t receive any appropriate follow up and the service centre said they could not help and asked me to connect with amazon .I did call the customer care on Amazon one executive picked the phone said he will place a complaint, was on line with him trying to reach out to his superior so a decision could be arrived at an a return policy initiated, but i was on call for more than 30 mins that’s when i realised i was being pranked so i hung up.
Finally after a lot of calls, I called the Havells customer care, who also were reluctant to send their technician who finally came on 28th July and upon inspection he informed me that the coils are defective and the only solution is to replace the same, but no one is taking the responsibility to replace the same.
Havells customer care insists that I speak to Amazon ,but nothing seems to work
I would request you to please get in touch with DawnTech Electronics PrivateLimited who is the seller vendor for your prestigious brand to Amazon and DEMAND an immediate replacement.
This is my first experience with Havells( I am a loyal Blue Star AC customer at home) but I hope it will not be my last experience. I trust you will do the needful in getting the AC replaced, failing which I will be forced to resort to other consumer forums.
Image Uploaded by priya philip royappan: