Deduction of Phone balance for the app installation which I have not done

Name of Complainant Sohit Upadhyay
Date of ComplaintNovember 22, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sohit Upadhyay:

I received 2 messages from vz-vicms stating that I have downloaded some application and so they have deducted amount from my phone balance.

I do not use internet from the phone in which that sim card is present, then how it is possible to download? And there is no such application downloaded in the phone.

Need some action on this issue as soon as possible.

Image Uploaded by Sohit Upadhyay:

Deduction of Phone balance for the app installation which I have not done

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