| Name of Complainant | |
| Date of Complaint | April 12, 2023 |
| Name(s) of companies complained against | Aditya Birla Finance Limited |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have taken a loan from Aditya Birla finance limited and during my application process, I have provided enough required documents and for setting up a direct debit/NACH from my account and was given a EMI date as 7th of every month. From before 7th till first installment paid and later on, I have maintained the funds in my account beyond the installment payment, which I can prove from my bank statement. Who is liable and responsible for failing the NACH setup? Since I am not authorized to set it up from my end, I would be looking forward to be enabled from the your side/bank side.
2.For the first instalment, I have received a call from Aditya birla finance limited employee requesting 1st installment over manual payment. This happened because of a failure of setting up direct debit/NACH from ABFL end.
3. Since I paid the 1st installment manually, I came to know that direct debit setup has not been created. I followed up reaching out to the ABFL employee Sagar to make sure it will be completed before the next installment commences.
4. Even though from my end, I have followed up on this issue, there is no action taken and the 2nd and multiple installments also have been paid manually.
5. So when installments are being paid manually, what is the necessity of producing my cheque and getting it bounced?
From the above all, it is clear that I am being responsible with regards to my payment and from ABFL being not responsible in setting up direct debit, Why I should bare the Penal charges?
I already emailed this many times and I didnt get any proper response from the Aditya birla finance limited. I followed up with the ABFL employee Sagar for the refund and he said, it will be refunded in 1 week, 10 days and bla bla bla. Later he stopped attending my calls.
I was fed up following them for the refund of my penal charges which was charged.
This led to dishonor cheque in bank and affected my cibil score. Please show me justice sir. I can show you the proofs if required.
