| Name of Complainant | |
| Date of Complaint | March 13, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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I am writing this mail on behalf of my 72 year old aged mother.
My 72 year old mother, Mrs Kabita Sen has a very old vodafone connection with the no 9874692993. The no. was a post paid no and was converted to prepaid in December 2018 back and subsequently 2-3 recharges had also been made. It was working fine.
She had made calls and received calls on this no. on 6.3.19.
Suddenly from 7.3.19 , she was not able to receive and make any calls nor access mobile data .
After returning home in late evening, I immediately rang up Vodafone care and I was informed that her SIM was deactivated and no one could give me a reason why. I called Vodafone care repeatedly but I found that I am talking to a bunch of inefficient and unworthy lot who went on repeating that I need to go to the vodafone store to activate the SIM. I was not provided with any answer as to why the SIM got deactivated. Since I was busy at work for the next 5 days, I pleaded with them to activate the no. for at least a week so that I could get the time to visit the Vodafone store after a week and sort out the matter. My mom stays aloan and I cant keep her disconnected at home , this being her sole connection.
I was just inquiring about the reason for deactivation but your vodafone care staff continued to say that they have nothing to say on deactivated SIM and i have no other choice. None of the call centre staff felt it necessary to transfer my call to a senior , if they had been incompetent or incapable of handling the issue. I asked them to lodge a complaint and give me a docket no, but that also was not provided to me.
After giving a written complaint, I was told by some Mr Roham Bhattacharyya on 8.3.19 ( who called me up at my cell 9830499761) that he is looking into the matter and I would have to wait till Monday, 11th March. He took 2 working days time to investigate whereas a customer was refused even a 24 hour notice before deactivating the SIM.
On 11th March I was told that there were some document issue. I distinctly remember all documentations to convert from post paid to prepaid were complied with when I visited Vodafone store in person at Park street in December 2018. I was told that an SMS was sent on 6.3.19 stating to submit docs at Vodafone store. On checking I found that the SMS was sent in evening of 6.3.19 and how come the SIM got deactivated from 7.3.19 morning ?? How can you deactivate a SIM without proper reason and without issuing a notice period of 5-7 days ? I did not get an answer.
Are staff of vodafone human? How could I leave my mom aloan at home unconnected, as it is she has rheumatoid arthritis.
Vodafone should be taken to court .
Vodafone has also done fraud with me earlier twice in the past – switched me over to vodafone red without my consent , and had sent me a bill for data usage when I didnt ever have a data pack on my no.
I was told that I can lodge a complaint only from a pre paid SIM . I called up vodafone today from a prepaid no. 7278365580 to lodge a complaint so that I get a docket no. but then also there was some joker advising me that the complaint had to be lodged from the 9874692993 , these jokers fail to realise that if a SIM is deactivated , one cannot call from that no. No complaint was lodged today.
It seems that Vodafone staff have all resorted to fraudulent methods to stay in the market. Who has given Vodafone the authority to deactivate a SIM without providing information and without serving a notice ?
Image Uploaded by Susmita Sen: