I have applied for eSIM on 2nd may 2021, In the same day after activation on eSIM I accidentally delete it. After that my physical sim or my number was deactivated, I was not able to call or received a message on my VI sim. I have mailed to VI customer care on 2nd May 2021 and rectify my issue over the mail as I was not able to contact them through the phone because my number was deactivated. The VI replied mail on 8th May after 6days and they provided me with the service request. After that, no reply or call got from VI. On 9th May I tweet my issue by tagging @vicustomercare and I share the issue with them and also they told me I was stuck in out of the station and I am in a containment zone so I cannot visit the VI store. The Message me they will look into the issue and they send me the FAQ link on 13th May which is obviously useless for me. on the 14th I messaged them again on Twitter they promised to call me. On the 15th I have received the call and the person said I will receive a call from the technical department within 24 to 42 hour. When I haven’t received a call I messaged them again on Twitter and again they told me that person will call you and share another service request number and told me that my expected completion date Due Date is 18-May-2021. But now it’s 21st May and I haven’t received any call or message after that.

Now Can anybody tell me who going to resolve my issue? This is seriously unprofessional behaviour. Also as I said my number is deactivated for the Last 20 days, Then why should I pay the bill next month. I lost business because of Vodafone unprofessionalism

Submit Your Complaint