| Name of Complainant | |
| Date of Complaint | August 23, 2022 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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This complaint is with reference to the Order No. FN8596207358 for an amount of Rs. 7641/-, which was placed through the Ajio app on 24 July 2022.
The order contained one single pair of Michael Kors sunglasses bearing model number OMK2138U Pasadena Full Rim Sunglasses (“Order”) and was delivered on 1 August 2022. The reason for my displeasure is that the Order, which had been placed for my mother was delivered in a damaged state. The rims of the sunglasses were bent and it could clearly be seen that the Order was damaged. Pursuant to these glaring defects, the Order was repacked in an as received condition and a return request was raised on 1 August 2022 itself. Photos of the damaged Order are attached for your reference.
Subsequently, on 3 August 2022 i.e. yesterday, the Order was picked up by your agent from the delivery address without raising any questions as to the authenticity and / or the quality of the Order. In any event, the Order was received in a damaged condition and could therefore not have matched the product as being reflected on the Ajio website. Thereafter, I received an intimation that the return could not be initiated as it did not pass the QC for reasons best known to you.
Thereafter, i have sent innumerable reminders and requests to Ajio requesting pick up of the damaged product. However, no action has been taken till date and in view of these events, I demand a full refund of Rs. 7641/- from Ajio for delivering a damaged product which tantamounts to a breach of service and trust which I have placed in Ajio.
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