| Name of Complainant | |
| Date of Complaint | April 14, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This is to bring to the kind attention of Consumer Authority the trouble being faced after purchasing online product from Amazon India portal.
Self, purchased online a KOHLER wash basin from Amazon portal on 18 Mar 2023.
Order# 405-2644429-1117904
Cost: INR 4,799.00
The delivery took place on 23rd Mar & after opening the package, it was found that the wash basin is damaged.
The process for return of damaged product was promptly initiated by self through the Amazon India application.
However, more than 20 days have elapsed and till now even after multiple requests, phone calls, the money for the damaged product has not been refunded.
Amazon app states that “Your refund will be processed when we received your item”. –
Pls refer to photo 1
Amazon has failed to arrange pick up of the damaged product from my premises despite making us wait for 3 full days when they had scheduled the pickup.
After 18th March, home delivery of other items ordered through Amazon platform have taken place but Amazon has failed to get the damaged order picked up.
Home delivery of other orders took place on the following dates – 20th Mar, 23rd Mar, 29th Mar, 30th Mar, 03rd Apr, 04th Apr, 05th Apr.
The latest status shows that return pick up is scheduled for Sunday, 9th Apr. However, no one has turned up to pick up the damaged product.
Pls refer to Photo 2
Online feedback about the damaged product from Kohler was posted on Amazon portal.
Please refer to attached pdf document.
A simple matter of return of damaged product has become extremely frustrating due to negligence & callous attitude of Amazon India.
Kindly register our complaint against Amazon India for delivery of damaged product & failure to refund the money spent.
It is also requested to initiate action against Amazon India for refund of amount spent on the damaged product.
Image Uploaded by Prateak Tiwari: