| Name of Complainant | |
| Date of Complaint | November 1, 2021 |
| Name(s) of companies complained against | myntra |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello,
Last night I had requested an Exchange for a damage product received. Not only the saree is damaged but it does not have price tags. Also the package is from Geroo Jaipur instead of Mitera.
After placing an online exchange request, I called Customer Care to inform them of the issues.
The rep asked me to cancel the online exchange request and stated he will place the request on my behalf as I’m an “elite” client.
Today I received a message that instead of Exchange the request submitted is for Return. Also that I’ll have to return the product and place a fresh new order.
This is utter nonsense service. You call me an Elite Client, but I have spoken to 3 reps from Myntra and none of them understand the simple difference between exchange and return.
I do not want to place a return. I want the same saree to be exchanged with a non-defective one.
I asked them to log a complaint as well. But no complaint was logged.
I want a supervisor to give me a call and have this issue fixed. It is not my fault that reps don’t understand request and don’t inform the customer’s about the exact process.
I gave wasted ample amount of time making Myntra people understand my issue. Please listen to the call recording.
I want to exchange the product not return it.
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