| Name of Complainant | |
| Date of Complaint | May 22, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made a deposit of 1000 and that was successful transaction but the amount was not credited to my gaming account. The customer support says that the payment receiver doesn’t belong to then but i got the details from their platform only. Now they are not giving my money back.
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Hello! If someone stole money from your account or there were any third-party actions on the account, then this may be a sign of fraud. Or you contacted scammers to whom you personally provided the details of your transaction, which they could use and credit the money to their account. If this is the case, then in this case we will not be able to help you, since the payment system credits strictly according to the correctly completed application on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts directly to the site’s technical support are listed only on the site in the contacts section).
But in any case, write to technical support on the site or application and let our security service sort out your issue.
Best regards, 1xbet