| Name of Complainant | |
| Date of Complaint | March 4, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing this letter to express my extreme disappointment with Flipkart’s abysmal service. I purchased a Skagen Aaren Kulor Analog Watch with a 10-day return policy on February 12th and paid INR 6299 for it. Not only did the product fail to meet my expectations upon delivery on February 14th, but the product details online were also misleading. It was of poor quality, and the product details online stated that it had a silicone strap, but it felt plastic-y. I was extremely dissatisfied with the product and requested a return on February 17th well within the stipulated return timeline. The process has been nothing short of a nightmare.
The seller’s name is RetailNet, and the return ID is 12302733343636347247. The first time the delivery person arrived at my doorstep, they denied the return because the product didn’t come with a price tag. They asked me to reapply for a return, which I did. The second time the delivery person came, they approved the return and took the watch into their custody, saying they had updated the information that the product was delivered without a price tag to the customer. The product was returned on February 18th.
It has been over 2 weeks days since I returned the product, and my money has not been refunded yet. I have been on calls with their customer service every day since then. Every time a new customer service member is assigned to me who doesn’t know the issue at hand. I am extremely dissatisfied with the way my case has been handled. Their backend team has not reached out to me after the escalation team reassured me they would. No progress has been made, and their team has kept both the watch and the money in their custody, which is illegitimate. On top of that, the status on the app says the return was canceled, which is a blatant lie that the team refuses to change or update.
I requested to speak with a supervisor to escalate my case, but the customer support representative refused to let me speak with them. They also refused to provide me with an email ID I could write to or update the status on the app, which still shows that the return was canceled. I find this behavior unacceptable and unprofessional, and it has only added to my frustration with their company’s service.
I would also like to bring to their attention the mental anguish that their company’s unprofessionalism and lack of accountability has caused me. The constant run-around, lack of progress, and disregard for my concerns have caused me significant distress and anxiety.
I have already lodged a complaint with the National Consumer Helpline about this issue. I would like them to provide a prompt resolution to this issue and a timeline for when I can expect the full refund processed in my source account.
I hope that they will take this complaint seriously and resolve the issue at the earliest. I would appreciate a timely response from their team because I am exhausted from calling and repeating my story to each one of them and begging them to return my hard-earned money, which they’ve illegally kept in their custody for the past 2 weeks. Please quit stalling the resolution and help me out.
Why is it that the customer is expected to re-open the issue and remind them that the refund for a product that was picked up by your delivery executive weeks ago is yet to be processed? They’re quick at closing tickets for an issue that ironically, has not yet been fixed!
The normal refund cycle is 3-7 days when the product is returned in the return period of 10 days, as mentioned on the app for this specific watch brand under “return policy”. I returned the product within 3 days in the exact shape that it was delivered to me, then why have they not processed the refund yet? How long will it take the backend team to coordinate with logistics and sort this out? I should be eligible for a higher compensation for the weeks they’ve postponed my refund for!
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