| Name of Complainant | |
| Date of Complaint | September 10, 2022 |
| Name(s) of companies complained against | Country Holidays Inn & Suites |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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had purchased CHIS membership in 2017. Membership no: CHISLD772850. Even first booking I got after repeated requests and emails and after talking to their senior at that rime named Mr Ujjal Roy. So even before getting a reservation due to bad experience I had requested them to refund my money through emails 0n 16/02/2018. (Records available and attached). At every booking the property provided was an average one and used to available at much lower price on online sites and also included Breakfast which was not in CHIS rooms. Numerous times i have emailed them for booking but refused due to one reason or the other. Finally in May 2022, an online review and complaint to Indian consumer complaints forum regarding this was posted, after which they provided a booking at Macleodganj for 2 nights as desired by me. I had payed the entire amount of 6 nights (which is their rule). Now my 4 nights booking is still pending and they are not providing any booking. I have requested for booking at Jim Corbett but there is no reply. So I contacted customer care and they replied that since there is a negative review on google from my side, so first that has to be deleted then booking will be done. I told them to provide a booking after which review will be seen. when I told them that I can take a legal course, they have sent me a legal notice. Whereas I am the one who has suffered and has been cheated and still my money for 4 nights is pending with them. I had told them on call that I dont want to book any further with them after they settle 4 nights already paid for but seems that these greedy thugs dont want to give my this due also. They are looters.
For every booking it has always been a task to get one. Repeated mails and their apologies for non availability is the standard reply. I am fed up of this. I have paid money and they have made me look like a beggar and they are now sending a legal notice. Height of corruption.
Strict action should be taken against these thugs so that other people don’t loose their hard earned money.
Above all, to make me quiet they are threatening me with legal notice.
Hoping for an early and apt action from your end.
Dr Tanveer Singh
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Did you got any resolution?
Did you got any resolution??