| Name of Complainant | |
| Date of Complaint | November 29, 2018 |
| Name(s) of companies complained against | Vodfone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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i visited vodafone store shop no 34, kamla nagar delhi 110007 to transfer my postpaid connection to pre-paid. my token no 274 dated 21st nov 2018 12:24:01PM my vodafone no 9312822626. this number is my wife name Meena goel. on 21st nov 2018, i paid rs 360/- as my postpaid balance as suggested by store persons, i paid 360/– as well as rs 496/- for pre-paid sim also. they say within 72 hurs your phone convert into pre-paid services.
once my number is not converted after 72 hours my wife visited store then they say you should speek to vodafone cust care 199. the i spoke on 199 on 26 nov 2018, 27 nov 2018 (3 times), on 27th mr norotam told me that you should pay first rs 116/- +rs 109/- charges for converting your phone to prepaid. i deposted rs.225/- on 27th nov 2018 around 1900 hours i have mail with me. i spoke again on 29th nov 2018 what is status of my request. then they suggest me to go again to vadafone store and again give a request to convert your phone to postpaid to pre-paid. it meens i should wait for more days and pay more and more again they ashked you should pay for remaining 3 days this will be continue……
this is the way to handled aa customer …..
my request that you must shorted out imm.
from
ved parkash goel
Scientiest ‘G” (Retd.) from Min of Defence
new delhi
9868260812
Image Uploaded by v p goel: