| Name of Complainant | |
| Date of Complaint | June 12, 2023 |
| Name(s) of companies complained against | Excitel Broadband |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear Sir/Madam,
its been 30 days that i had disconnected my Excitel Broadband connection and requested the local executive to collect the router from my premises. However, despite numerous attempts and reminders, the executive has failed to pick up the router, leaving me inconvenienced and frustrated.
In addition to the failure to collect the router, I am being subjected to a relentless barrage of phone calls from Excitel Broadband. Their sales team are calling me an alarming 10 to 15 times a day. This constant harassment has severely impacted my daily life, causing significant mental distress and affecting my peace of mind.
I believe that the behavior exhibited by Excitel Broadband qualifies as harassment and goes against the basic principles of professional conduct and customer service. I have made reasonable attempts to address this issue with the company directly, but my concerns have been ignored, exacerbating the situation.
I kindly request your intervention in this matter and urge you to initiate an investigation into the actions of Excitel Broadband. I believe that their continuous harassment and refusal to collect the router constitute a violation of my rights as a consumer and may even be in violation of applicable laws and regulations.
I kindly request that appropriate action be taken against Excitel Broadband.
Thank you for your attention to this serious issue. I trust in your ability to take appropriate action and provide a resolution.
Regards
aditya kumar singh
Installation address: hanumant nagar colony padri bazar, gorakhpur, uttar pradesh
Registered Mobile No: +917905644489
