| Name of Complainant | |
| Date of Complaint | October 6, 2026 |
| Name(s) of companies complained against | |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Complaint regarding unauthorized takeover of my BGMI account and failure of customer support to resolve the issue
I am submitting this complaint regarding my BGMI account, which I am the original owner of. My account was accessed by an unauthorized person, and the account information used by me to access the account was changed/removed without my permission.
Account Details
– Game: Battlegrounds Mobile India (BGMI)
– In-game name (IGN): 5KingRedOFFYT
– UID: 55565080395
– Issue: Unauthorized access/account takeover
– Previous login: My previously linked Gmail account
– Current situation: I am unable to access my BGMI account
Details of the Complaint
I am the legitimate/original owner of the above-mentioned BGMI account. At some point, an unauthorized person gained access to my account and changed or removed the account information that I previously used to access it.
My previously linked Gmail account was also deleted/removed by the unauthorized person, resulting in me losing access to my BGMI account.
I did not authorize anyone to access, transfer, modify, or take control of my account.
After discovering the issue, I contacted BGMI Support and requested assistance with recovering my account. However, despite contacting support, I have not received an adequate response or a satisfactory resolution to my problem.
I have screenshots and gameplay videos that show my BGMI account and my gameplay. These materials can be provided as supporting evidence of my association with and ownership of the account. I am also willing to provide any additional information reasonably required to verify my ownership.
Evidence Available
I currently have:
1. Screenshots showing my BGMI account/profile.
2. Gameplay videos showing my use of the account.
3. My BGMI IGN: 5KingRedOFFYT
4. My BGMI UID: 55565080395
5. Previous account/login information, to the extent available.
6. Records/screenshots of my communications with BGMI Support, including the lack of a satisfactory resolution.
Grievance
My primary grievance is that I have lost access to an account that I legitimately used and that, after I reported the unauthorized access, I have not received an adequate resolution from BGMI Support.
I request that the concerned company/service provider investigate the unauthorized changes to my account, verify my ownership using the evidence I can provide, and assist me in restoring access to my original BGMI account.
Relief Requested
I respectfully request that the appropriate authority direct the concerned company/service provider to:
1. Investigate the unauthorized takeover and changes made to my BGMI account.
2. Verify my ownership using my available screenshots, gameplay videos, UID, IGN, and other information I can provide.
3. Restore my access to the original BGMI account, subject to successful ownership verification.
4. Restore or provide an appropriate method to recover the legitimate account login/access.
5. Provide a clear explanation of the action taken on my complaint.
6. Take appropriate action regarding my complaint if the service provider fails to resolve the matter after verification.
I am submitting this complaint in good faith and am willing to cooperate fully with any verification process.
Complainant: RedOFF
BGMI IGN: 5KingRedOFFYT
BGMI UID: 55565080395
Date: 6 October 2026
Attachments:
– Screenshots of the BGMI account
– Gameplay videos
– Screenshots/records of communications with BGMI Support
– Any other available account-related evidence
