| Name of Complainant | |
| Date of Complaint | March 18, 2026 |
| Name(s) of companies complained against | Monkeybags |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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To
The Consumer Grievance Redressal Authority,
Subject: Complaint Against Monkey Bags for Wrong Product Delivery and Deficiency in Service
Respected Sir/Madam,
I would like to file a formal complaint against an online seller named Monkey Bags for unfair trade practice and deficiency in service.
I placed an order for two bags through their website and made the full payment in advance. However, instead of receiving the two bags that I ordered, I received only one bag, and that too is completely different from the product shown on their website. The bag delivered appears to be a low-quality substitute and does not match the items I purchased.
Furthermore, on their website the order status still shows “processing” and not “delivered.” Because of this incorrect status, I am unable to initiate a return or replacement request through their system. This has left me stuck with a wrong product and no option to return it.
I have also tried to contact the company several times through their WhatsApp customer support, but I have not received any response from their side.
This conduct clearly amounts to unfair trade practice and deficiency in service under the Consumer Protection Act. Therefore, I request the honorable authority to kindly look into this matter and help me obtain a refund of my payment or ensure that the correct products are delivered.
I am willing to provide all supporting documents such as payment proof, order details, and photographs of the product received.
I request your kind intervention in resolving this matter.
Yours faithfully,
Zeba Ahmed
Address: [sector-3/53 Jankipuram Extension,Lucknow ]
Contact Number: [9918131613]
Email: [ahmedzeba890@gmail.com]
Order ID: [4162]
Date: [17 February ]
