| Name of Complainant | |
| Date of Complaint | September 13, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Today I went to a Airtel Customer Care Centre at Beltola, Guwahati, Assam to request to convert my mother’s old Airtel sim to a new one. When I reached there, a lady from the Airtel told me that my mother has to be present in their office in person. Then I told the lady that my mother is a aged person above the age of 65 years and she can not be present in the Airtel office physically as per Government COVID-19 directives/guidelines, however I can produce all the required documents in original. But the lady insisted on physical presence of my mother, expressing inability to process the same otherwise.
Now, I would like to know, shall my mother violate the government directives/guidelines of COVID-19. At this digital age is physical presence of an elderly person in a office really required. If a person who has some disease and can not move, he/she can’t have a sim or the person has to be present physically in their office to have the same.
Your kind suggestion in this regard please.
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