| Name of Complainant | |
| Date of Complaint | May 10, 2017 |
| Name(s) of companies complained against | Vodafone, Vodafone Complaints |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Hello Sir/Madam,
My name is Adhish Panchal. I’m a resident of Surat, India.
I have been using Vodafone services for about 8 months now. But the last few months, Vodafone was unfairly charging me in my bills. Tired of sorting it out every month, I decided to migrate from Postpaid to Prepaid. I went to the store, where the customer executive was utterly rude, disrespecting and argumentative. After a long half hour, I finally forced him to turn me into a Prepaid customer, following which I was asked to wait until Monday, 08-05-2017 to get my Postpaid to Prepaid transfer complete.
However, I did not receive any calls confirming the same until Monday. Since last Friday 05-05-2017 to 10-05-2017, I have sought after Vodafone care constantly and regularly. They promise to “call me shortly” after every complaint but not once have I received a call from them.
Additionally, today, 10-05-2017, Wednesday, they barred my Postpaid services as well as did not bother to activate my Prepaid services. After repeated promises of calls from Vodafone Executives, I have failed to find a proper answer from them, let aloan a call back to sort out my issues.
When I threatened them to drag them to Consumer Court, they had very little attention to pay to it and chose to not act on my disappointment or complaint.
I am attaching the screenshots of all my conversations with Vodafone between 05-05-2017 to 10-05-2017.
Sir, I request you to take urgent action against Vodafone, as they have incurred me heavy losses deactivating my number and choosing to not correct their errors or respond to constant complaints.
Sincerely,
Adhish Panchal
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