| Name of Complainant | |
| Date of Complaint | May 29, 2023 |
| Name(s) of companies complained against | ONDC FOODS PAYTM |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I am writing to register a complaint regarding an unsuccessful food order placed through ONDC Foods on Paytm. On 21/05/2023 at 7:27 PM, I made a food order with ONDC Foods, amounting to ₹231.16, which was deducted from my Paytm wallet. However, despite the deduction, the order was not processed, and my amount has not been refunded.
I am deeply disappointed with this experience, as I expected a smooth and reliable service from Paytm and its associated merchants. The lack of order fulfillment and the failure to initiate a refund have inconvenienced me greatly.
Below are the relevant details of the transaction and the issue I encountered:
Order Date and Time: 21/05/2023 at 7:27 PM
Order Amount: ₹231.16
Order ID: PYTM35a20437-d2d1-44c2-a95b-28e6f5652f5b
I have already attempted to seek assistance through Paytm’s customer support helpline, but my concern remains unresolved. I kindly request your immediate attention to this matter and a prompt resolution of the issue. I believe it is crucial to address customer grievances and rectify any lapses in service quality.
To facilitate a swift resolution, I have attached the following supporting documents:
Screenshots of the transaction details showing the deduction from my Paytm wallet
Any previous communication or correspondence I have had with Paytm’s customer support team
I would appreciate it if you could take the following actions:
Investigate the reason behind the order not being processed despite the deduction of funds.
Initiate an immediate refund of the deducted amount (₹231.16) back to my Paytm wallet.
Ensure that such incidents do not recur and that appropriate measures are taken to maintain the reliability of Paytm’s services.
I expect a timely response and a satisfactory resolution to this matter. Failure to address this complaint promptly will leave me with no choice but to explore alternative avenues, such as lodging a formal complaint with relevant consumer protection organizations.
I value the services provided by Paytm and trust that my concerns will be treated with the importance they deserve. I hope that together, we can resolve this issue and restore my faith in your platform.
Thank you for your attention to this matter. I look forward to your prompt response.
Image Uploaded by Varun Gautam: