| Name of Complainant | |
| Date of Complaint | September 1, 2024 |
| Name(s) of companies complained against | Recharge zap |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I am writing to report a serious issue regarding an unauthorized transaction and potential fraud involving the platform Recharge Zap.
On 29-08-2024, I made a payment of rupees 22,823/- rupees through Recharge Zap for my electricity bill. Despite the payment being processed from my end, the funds have not been transferred to the electricity board as intended. Instead, Recharge Zap has credited the amount to their wallet, and the money has effectively been diverted away from its intended purpose.
The details of the transaction are as follows:
Transaction Date: 29-08-2024
Amount: 22,823/- rupees
Transaction Reference Number: 20796778734
Recharge Zap Account Details: https://rechargezap.in
Electricity Board Details: BESCOM
I have contacted Recharge Zap regarding this issue, but my concerns have not been addressed satisfactorily. This situation has caused significant inconvenience and financial loss, and I am concerned that this may be part of a larger fraudulent scheme.
Image Uploaded by Vivek:
Dear Sir/Mam,
As we can check the recharge is successful from our end with operator reference Id CC014242BAAA64688352 Bangalore Electricity Supply Company Ltd. (BESCOM) for Rs.-22597.00on Account No.-6224731675 , we would request you to contact the operator helpline, since they will be able to assist you further in this case.
Meanwhile, we are also forwarding the complaint to the concerned department to get this resolved on priority basis.
Here to help 🙂
Thanks & Regards