| Name of Complainant | |
| Date of Complaint | January 17, 2026 |
| Name(s) of companies complained against | Lenskart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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That I, the complainant, am a consumer within the meaning of the Consumer Protection Act, 2019, and the opposite party is engaged in the business of manufacturing and selling eyewear to the public.
That I purchased eyeglasses from the opposite party by paying a total amount of ₹6,750 (Rupees Six Thousand Seven Hundred Fifty only) after discount and coupons, under Order ID 1303695887.
That during the warranty period, the frame skin started peeling automatically, which clearly reflects a manufacturing defect. Accordingly, I raised a warranty claim with the opposite party.
That I was instructed to visit the Lenskart store at Begumpul, Meerut, where I was subjected to argumentative and unprofessional behavior by the store staff. The staff forced an exchange instead of resolving the warranty claim and even refused to speak with the Lenskart customer care executive on call, causing harassment and inconvenience.
That after repeated efforts, an exchange was processed and a new order bearing Order ID 1328675555 was issued. However, the exchanged product delivered to me had a bent and misaligned frame, making it defective and unusable from the very beginning.
That due to the defective exchanged product, I was compelled to visit the store again. During this visit, I was provided with another frame which:
1.Did not include the Rodenstock warranty card,
2.Caused severe pain, a visible straight line on my nose, and marks on both cheeks,Was extremely uncomfortable despite being of the correct size.
That I have thus received defective products twice, even after warranty and exchange, clearly establishing deficiency in service, lack of quality control, and negligence on the part of the opposite party.
That there is no Lenskart store in my hometown, and every visit required me to travel to another city, which is far from my residence. Due to this, I have suffered financial loss on travel, loss of valuable time, physical discomfort, and severe mental stress.
That all the defects faced by me were not caused by misuse or negligence on my part, but solely due to faulty products supplied by the opposite party. Had a proper, defect-free, and comfortable product been delivered initially, I would not have been forced to make repeated visits.
That the repeated harassment occurred during my examination period, which further aggravated my mental agony, stress, and inconvenience.
That the acts and omissions of the opposite party amount to deficiency in service, supply of defective goods, unfair trade practice, mental and physical harassment, and financial loss, entitling me to appropriate relief under the Consumer Protection Act, 2019.
That due to the above facts and circumstances, the opposite party is liable to:
Refund the amount of ₹6,750 paid by me for the defective eyeglasses,
Compensate me for mental harassment, physical pain, loss of time, and examination disturbance,
Reimburse travel expenses incurred due to repeated visits to another city, and
Bear litigation costs incurred in pursuing this complaint.
That I respectfully pray that this Hon’ble Commission may be pleased to pass appropriate orders directing the opposite party to provide the above reliefs and any other order deemed fit in the interest of justice
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