| Name of Complainant | |
| Date of Complaint | June 11, 2025 |
| Name(s) of companies complained against | Flo mattress |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
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To:
The National Consumer Grievance Cell
Department of Consumer Affairs
Government of India
Respected Sir/Madam,
I am writing to file an official complaint against [Company Name], regarding an undue delay in processing my refund, despite written confirmation from their end.
Details are as follows:
Order Number: 1509322843FLOPESO
Date of Order: 03-04-2025
Company Name: Flo Matress
Refund Amount: 11985
Mode of Payment: Prepaid (via [Credit Card / UPI / Net Banking etc.])
Refund Commitment Date: 28th May 2025 (as per company’s email)
Actual Status: As of 6th June 2025, refund is still not processed.
I have followed up with the company’s customer care team multiple times. Each time, I have been asked to wait for 48 hours, but no resolution has been provided and no refund has been initiated.
This repeated delay is causing mental harassment and financial inconvenience. I kindly request the intervention of the Hon’ble National Consumer Helpline to take immediate action and help facilitate the refund.
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