| Name of Complainant | |
| Date of Complaint | December 7, 2023 |
| Name(s) of companies complained against | State Bank of India & Mobikwik Payment App |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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An issue I have encountered with a recent transaction made using my MobiKwik Payment App, linked to my SBI Bank Account.
Transaction Details:
Date: October 22, 2023, 8:54 PM
Amount: 740/- INR
Sender: Kishan Halder
Mobile Number: 8981848584
UPI ID: 8981848584@ikwik
Recipient: 61 Bt Road Fl Of
UPI ID: q856302269@ybl
Order ID: OMK25b3f228f7067b8
UPI Transaction ID: 329571489578
Despite the deduction of the specified amount from my account, the transaction status has remained pending for the past 46 days. Regrettably, the funds have not been reimbursed to my account, and I am uncertain if they have been credited to the intended beneficiary’s account.
I have diligently sought resolution by contacting the beneficiary merchant, who confirmed non-receipt of the pending amount. Additionally, I have reached out to the Customer Care of the MobiKwik Payment App and the State Bank of India multiple times. Both entities have advised me to contact the nearest bank branch.
However, my attempts to resolve the matter at my State Bank Branch were met with discourtesy, and I was directed back to the State Bank of India’s customer care.
I am reaching out to you in earnest, seeking your assistance in expeditiously resolving this matter. It is imperative that the deducted amount be promptly reimbursed to my account.
Image Uploaded by Kishan Halder: