| Name of Complainant | |
| Date of Complaint | February 9, 2026 |
| Name(s) of companies complained against | 4rabet |
| Category of complaint | Investments |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I would like to bring to your notice an issue regarding deficiency in service by an online gaming platform.
On [4 February 2026– 2 days ago], an amount of ₹840 was successfully debited from my bank account for adding balance to my game wallet. However, the said amount has not been credited to my game balance till date.
I contacted the customer care support of the company multiple times through their chat support. Each time, I was informed that the transaction is “processing,” but they have failed to provide any clear timeline or deadline for resolution. Despite waiting patiently for the past 2 days, there has been no refund or wallet credit.
This lack of transparency and delay has caused me mental stress and inconvenience. The amount has already been deducted from my bank account, and the service for which payment was made has not been delivered.
Details of the transaction are as follows:
Amount: ₹840
Date of transaction: [4 February 2026]
Mode of payment: [Paytm]
Transaction ID / Reference No.: [ 603538233682]
I request the Hon’ble Consumer Court to kindly look into this matter and direct the concerned company to either:
Credit the deducted amount to my game balance immediately, or
Refund the full amount of ₹840 to my bank account
I have attached relevant screenshots of the bank statement and customer support chat as proof.
Thanking you.
Image Uploaded by Aryan Bhagwati:
Dear Aryan,
Thank you for bringing this matter to our notice. We understand your concern regarding the wallet top-up transaction of ₹840 dated 4 February 2026 made via Paytm (Transaction ID: 603538233682).
Please accept our sincere apologies for the inconvenience caused. We would like to inform you that such transactions may occasionally remain in a processing state due to delays from the payment gateway or banking partners. Our team is actively reviewing your transaction and coordinating with the concerned payment service to ensure a proper resolution.
To help us assist you faster, we request you to contact us directly through our official support channels with your registered details:
Email: support@4rabet.com
Telegram: @4rabet_support
⚠️ Important Security Advisory:
For your safety, we strongly recommend that you delete or avoid sharing transaction screenshots publicly, as they may be misused by scammers or unauthorized third parties. Please share any required documents only through our official support channels mentioned above.
Once the verification is completed, the amount will be either credited to your game wallet or refunded to your original payment method, as per the final status of the transaction.
We appreciate your patience and cooperation and assure you that this matter will be resolved at the earliest.
Warm regards,
4rabet Support Team