| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | MUTHOOTNAN |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am writing to raise a formal complaint regarding the unauthorized and incorrect reporting of loan accounts under the name of MuthootNan in my CIBIL report.
I categorically state that I have never taken, applied for, or availed any loan from MuthootNan . Despite this, loan accounts are being reflected against my credit profile, which I believe to be completely incorrect and unauthorized.
I had already informed your team about this issue through my previous email. At that time, only one loan account was appearing in my CIBIL report. However, I have now noticed that two loan accounts are being reported, despite the fact that I have no such loan relationship with MuthootNan .
This is a serious matter because incorrect credit reporting can adversely affect my CIBIL score, creditworthiness, and future access to financial services.
I therefore demand that you immediately:
Investigate both loan accounts being reported against my CIBIL profile.
Provide complete details and supporting documentation for these accounts, including the loan application, KYC documents, sanction/disbursement details, and other records establishing that these loans actually belong to me.
If you are unable to establish that these accounts belong to me, immediately initiate correction/deletion of the incorrect entries from CIBIL and all relevant credit bureaus.
Confirm in writing that the incorrect accounts have been reported for removal/correction.
Ensure that no further incorrect information relating to these accounts is reported against my PAN or credit profile.
Provide me with the complaint/reference number and the status of the investigation.
Please treat this email as a formal grievance/complaint and provide a written resolution within the applicable regulatory/grievance redressal timeline.
If I do not receive a satisfactory resolution, or if these unauthorized loan accounts continue to remain on my CIBIL report, I will have no option but to escalate the matter to the appropriate RBI grievance mechanism and other competent authorities, along with copies of my previous correspondence and my CIBIL report as supporting evidence.
I am making this escalation only to ensure that my credit information is corrected and my rights are protected. I would prefer to resolve this matter directly with your organization without further escalation.
However, if the incorrect entries are not removed/corrected promptly, I will proceed with the RBI complaint without further notice.
I request you to treat this matter as URGENT and HIGH PRIORITY and provide a written response at the earliest.
Regards,
Prateek Sethi
9873971971
BUXPS3983E
Prateeksethi704@gmail.com
