| Name of Complainant | |
| Date of Complaint | February 25, 2025 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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To,
The Consumer Grievance Redressal Officer,
Reliance Jio Infocomm Limited,
Office – 101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad – 380 006
Gujarat, India
Date: 25/02/2025
Dear Sir/Madam,
I am writing to formally lodge a complaint regarding misleading information and fraudulent service related to my recent JioFiber connection request. Despite multiple attempts to resolve the issue with your representatives, I have received no response or resolution.
On [Insert Date of Interaction], I contacted JioFiber to request a broadband connection. However, your agents, Mr. Pavan (+91 8310149557) and Mr. Venkatesh (+91 8088639014), provided incorrect information, leading to the booking of JioAirFiber instead of JioFiber. I have made several follow-ups with your team, but I have not received any assistance or clarification regarding this issue.
This experience has caused significant inconvenience, and I consider this a case of misrepresentation and unfair trade practice. Therefore, I request the following:
Immediate Installation of JioFiber: As originally requested, without any additional charges.
Full Refund: If JioFiber installation is not feasible, I expect a complete refund of the amount paid.
Thank you for your prompt attention to this matter. I look forward to a swift resolution.
Best regards,
Ashutosh
