| Name of Complainant | |
| Date of Complaint | May 29, 2023 |
| Name(s) of companies complained against | Spicejet |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
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Dear Sir/Madam,
I am writing to express my deep disappointment and frustration with the treatment I received during my recent travel experience with SpiceJet Airlines. On 29th of March, I was traveling from Bagdogra to Bangalore, and I encountered a highly distressing incident that compelled me to bring this matter to your attention.
Upon arrival at Bagdogra Airport, I proceeded to the check-in counter, as per the airline’s instructions, to obtain my boarding pass. I had always carried an additional laptop bag apart from my carry-on luggage whenever I travel, as it is necessary for my academic needs as a student. However, to my surprise, I was singled out and made to stand aside while the boarding process was underway.
One of your airline staff members approached me and informed me that I would be required to pay an additional fee for carrying my laptop bag. As a student who resides in a hostel, I do not typically carry a significant amount of cash with me. I explained this to the staff member, highlighting my financial constraints and the fact that I did not have the required amount at that moment.
Rather than showing empathy or attempting to find a suitable solution, I was subjected to unnecessary harassment and made to feel vulnerable in a crowded boarding area. I must emphasize that the behavior exhibited by your staff was highly unprofessional and did not meet the standards of customer service I have come to expect from SpiceJet Airlines.
Thankfully, a fellow traveler who was an aquantaince, noticed my distress and came forward to help me pay the extra charges, which allowed me to proceed with the boarding process. However, this incident not only caused me considerable embarrassment but also left a lasting negative impression of your airline.
As a loyal customer who has chosen SpiceJet Airlines for my travels, I am deeply disappointed by the lack of understanding and compassion demonstrated by your staff members. I believe it is the responsibility of an airline to treat its passengers with respect and to handle situations with professionalism and sensitivity.
I kindly request that you thoroughly investigate this incident and take appropriate action against the staff members involved. Additionally, I would appreciate a refund of the excessive charges levied on me for my laptop bag.
Moreover, I hope that you will take the necessary steps to prevent such incidents from occurring in the future and ensure that your staff members are trained to handle customer concerns and situations of this nature with the utmost care and professionalism.
I trust that you will address this matter promptly and provide me with a satisfactory resolution. I sincerely hope that my faith in SpiceJet Airlines can be restored, and that I can continue to rely on your services for my future travels.
