Name of Complainant	SIMPA GHOSH
Date of Complaint	November 13, 2021
Name(s) of companies complained against
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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On 9th October 2021, I placed a order for Cigar Remy Latour Deodorant. It showed that the product would be delivered to me on 18th October 2021 via ‘Ecom Express’. On 18th evening I got a call from them, when I took the call, no one responded. The call was ended from their side. They sent me a message that my address was not found. I tried to contact them but every time it said that all their executives are busy. I rescheduled the delivery on 20th October 2021 as per the link sent to them in an automated message. I further received no intimation from them. I am attaching a picture which shows that my address was found incomplete, now the product is being sent back to the seller. What kind of behaviour is this? If they had not found my address, the delivery partner could have given me a call. But I received no calls from them. Infact, I could not contact from my end. They did not take the call. I had been a frequent customer at Amazon. Never had I been so disappointed. All my products come in the address provided in the account. How come they found it incomplete. I find it extremely reluctant and unprofessional. I want my product. Send it via some other service but I WANT MY PRODUCT. How can they send back the product without even trying to call me once in the provided phone number along with my address?

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