| Name of Complainant | |
| Date of Complaint | December 3, 2023 |
| Name(s) of companies complained against | Jio Infocomm Ltd CIN: U72900GJ2007PLC105869 |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing this with immense frustration and disappointment regarding my experience with the Jio AirFiber installation process. This has been nothing short of a nightmare, and I feel compelled to share my ordeal to warn fellow consumers. ๐
1. **False Promises:** Your sales representative assured uninterrupted broadband, citing 5G coverage in my area. The reality? Unstable 5G, making the service unusable. ๐ค๐ถ
2. **VPN Debacle:** The internet speed nosedives when using a VPN, crippling my ability to work effectively from home. ๐๐ป
3. **Citrix Chaos:** Daily disruptions in Citrix connections have become the norm, impacting work deadlines consistently. ๐ซโณ
4. **Buffering Hell:** Streaming live sports events? Prepare for constant buffering, especially during peak hours. ๐บ๐คฌ
5. **Mobile Network Vanished:** Connecting to AirFiber WiFi renders my Jio 4G network useless. No calls, no connectivity. ๐ฑ๐ซ
6. **Customer Service Nightmare:** Raised service requests (SR00001SONGW and SR00001SEJD8), but the promised resolutions by 10th Nov and later extended to 30th Nov have not materialized. ๐ก๐
7. **Hidden Installation Woes:** The technicians highlighted an unstable outside antenna indicator, coupled with surrounding high-rises obstructing installation. Why wasn’t this communicated upfront? ๐ข๐ก
๐ธ **Prepaid Pain:** I prepaid a substantial amount for 12 months on 05-Nov-23, only to find myself trapped in a situation where the service is practically unusable. Money down the drain! ๐ธ๐ญ
๐จ **#CheckBeforeAirFiber:** Consumers, beware of the hidden challenges with Jio AirFiber. Don’t make the mistake I did. Share your experiences to raise awareness! ๐๐จ
@reliancejio, as a long-time user, I demand transparency, resolution, and a refund for this subpar service. Consumers deserve better! ๐๐ค
#JioAirFiber #ConsumerRights #InternetNightmare #JioFail #CheckBeforeYouInvest #CustomerExperience #ConsumerForum
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