| Name of Complainant | |
| Date of Complaint | February 18, 2019 |
| Name(s) of companies complained against | Tikona Broadband Services |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 29th December 2018, i had applied for tikona service and made the online payment of service for 3 months on the same day. They lied to me that they do have their service in area i asked for but it was not so they dont have any connections close to where i stay. They fooled me into paying for 3months service. Till 18th January 2019 the installation for service was not done. I had applied for refund on 18th Jan 2019, it has been a month i have not received my refund. I am making complaints since 18th jan but no feedback or action taken yet. I am mailing and callings to the tikona customer care but still no positive feedback every time they lie. I have posted complaints on twitter also on consumercomplaint portal but still no feedback on why i have not received my refund.
Image Uploaded by Hemangi Patil:
Dear Subscriber,
Greetings from Tikona.
We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.
Regards,
Tikona Care.
Very bad experience on 1st day – 1125853117
I want a full payment refund ASAP. Otherwise will have take legal action once the lockdown period is over.
Here are the contact persons I have dealt with
Mr Hitesh +91 8160850306 sold a plan and made me fool by telling that we are the best in ISP. So insisted to took 1 year plan with 10 mbps where I wanted 25 mbps plan.
I also talked with Mr. Jaysingh +91 9227289518
– Ashok Karkar
Same is my current situation. I applied n paid full amount on April 1, 2020 and till today (July 7, 2020) neither got connection nor refund. Pathetic service n a horrible support. The person whom I was co-ordinating for connection, asked me to mail to customer support for refund. N I have mailed them n no of times but no response.
My Registration Id- 1126268952
I have paid- Rs 4005 For my connection.
Before the booking i made him clear that its urgent basis setup to be within 1 day.
Now, He’s not returning my call, Not my Text Messages, not accepting my call.
Sales Executive – Nasir Afajal
Is this kind of service Tikona is Showing.
I want to cancel my booking.
This Behaviour is very serious and irresponsible.
Try to contact on my mail or my phone number i.e. 9971892521.
Its been one month please make it fast.
Thanks & Regards
Aadi Swaroop