| Name of Complainant | |
| Date of Complaint | July 24, 2025 |
| Name(s) of companies complained against | Eternal ( Zomato) |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed a online food order( I paid Rs.727.24 online for this order) ( Name – vikas chaudhary and order ID was – #7091804312) on Eternal (Zomato) at the time of delivery i was on company call with my client . after the call i received a message from zomato that your order is cancelled as delivery boy bis unable to find your address. I want my refund, if zomato prove that my address is wrong then don’t give a refund. I’m asking zomato that is it necessary that without calling the customer you will not deliver a food order ????For a few minutes my phone was not reachable it doesn’t mean you cancel my order.
the delivery boy should give the order to watchman or directly to house – though the address is correct
the delivery boy also return my order to restaurant ( I called the restaurant he said they didn’t received any return order from delivery boy)
Why should I wear the loss of Rs.727.24 . My request is , I want refund or fresh order from Zomato.
Image Uploaded by Vikas Chaudhary: