Name of Complainant	Udhay Morem
Date of Complaint	May 9, 2023
Name(s) of companies complained against	IFB
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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Dear IFB Customer Care,

I am writing to express my extreme dissatisfaction and disappointment with the performance and service regarding my recently purchased 2-ton 3-star AC unit from IFB. I bought the AC from your esteemed company just two months ago, and I regret to inform you that the unit has encountered a significant defect that has left it non-functional for almost a month.

The issue specifically pertains to the AC’s motor, which requires immediate repair. I promptly reported the malfunction to your customer service department on [date] and subsequently scheduled a service visit. However, despite multiple assurances and follow-ups, the repair process has been excessively delayed, causing significant inconvenience to me and my family, especially considering the scorching temperatures during this period.

I would like to emphasize that I have been patient and understanding throughout this ordeal, but the lack of progress and the extended duration without a functioning AC has exceeded my tolerance. It is disheartening to see the level of service falling well below my expectations, given IFB’s reputation as a reliable and customer-centric brand.

Considering the circumstances, I kindly request one of the following resolutions to rectify this situation promptly:

Compensation: I expect appropriate compensation for the inconvenience and distress caused by the faulty AC unit and the extended duration without a resolution. This compensation should reflect the severity of the situation and the frustration I have experienced.

Replacement: As an alternative solution, I request an immediate replacement of the defective AC unit with a fully functional one. This will not only compensate for the inconvenience caused but also reinstate my faith in IFB as a trusted brand.

I believe that taking swift action to address my concerns and providing a satisfactory resolution will help restore my confidence in IFB as a company that values its customers. I have attached copies of all relevant documentation, including the purchase receipt and service request details, for your reference.

I anticipate a prompt response from your end, resolving this matter to my satisfaction within [reasonable timeframe]. Failure to address my concerns adequately may leave me with no choice but to explore legal avenues and share my negative experience with other potential customers.

I trust that you will treat this matter with the utmost urgency and provide a fair resolution. I eagerly await your response.

Yours sincere,
Customer

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