| Name of Complainant | |
| Date of Complaint | July 7, 2019 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I have ordered food from Deepanshu Restaurant at 10:28 pm on 4th July, 2019 with order id 1940407181. ZOMATO valet called me once only at 10:54 pm & I missed receiving his call bcz my phone was on silent bcz my 6 months baby was sleeping, but I called him back within 5 mins & in that 5 mins I got to know that he has cancelled my order & refused to deliver my order bcz he has to complete his other orders delivery before 12am this is the reason given by him to me & he lied to me that he called me 7 times but He did not. Now my point here is if someone missed picking valet’s call that too for 5 mins only that means valet is having right to reject the order just bcz he is getting late for other orders to get it deliver. there must be some timeline to wait for the customer to pick the Call or valet to move from the customer location moreover location & Proper Address is already mentioned online than if customer is not answering the call than valet has to reach directly to the customer’s location, otherwise what is the purpose of sharing location or address if customer has to answer the call everytime, although valet told me that he is rejecting my order & I will get my refund back.
So request you to please look into this issue & Refund my money back as Rs 365 is not a small amount to ignore just bcz of valet’s fault.
Also I need to file complaint against valet Anil who put me into a trouble at night just bcz he was getting late. He can directly come to my place & rang the door bell bcz he was having my address but he is not a reliable resource if he is doing these type of things.
Why Customers have to loose their money bcz of the valet’s fault bcz valet is getting late for other orders he didn’t came to the location & lied afterwards saying that he called so many times.
Kindly look into my issue & Refund my money asap & please don’t ignore these type of customer’s concerns.
Thanks
Simran
9711991013
