| Name of Complainant | |
| Date of Complaint | October 8, 2020 |
| Name(s) of companies complained against | Videocond2h |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear trai,
I am a videocon d2h user with customer id 29230443. Since from last 3 to 4 days, i am facing of issues regarding services of videocon d2h, which includes downgrade pack activation, frequent unfair balance deductions.
Incident is regarding my recharge of Rs.850/- for which i should get services for upgrade my SD set top box to HD set top box. Till date they have not activate the box, but they have deducted 4 days charges for no reason.
Again i have complained to their email continously 3-4 mail id customercare@d2h.com, nodalofficer.cg@dishd2h.com (Nodal officer Chhattisgarh State) but to which they are not replying. These kind of issues happened and i continued their services on their assurance of clean services in future but to my disappointment it has happened again.
As it’s happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn’t feasible with videocon d2h. Sometimes call gets disconnected & they don’t bother to call back. If we write email, they simply avoid to reply it.
Now i am so furious, that i even don’t want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box.
I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.
As it’s happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn’t feasible with videocon d2h. Sometimes call gets disconnected & they don’t bother to call back. If we write email, they simply avoid to reply it.
Now i am so furious, that i even don’t want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box.
I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.
Thanking you
Yours faithfully,
Prashant Akotkar
- Mob.- 9691933911
Dear Prashant,
Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards
Dear Prashant,
As per our discussion, you have confirmed that the STB has been upgraded and the issue has been resolved. Do let me know if you are still facing any issues. I would love to help.
Thanks & regards