| Name of Complainant | |
| Date of Complaint | April 24, 2019 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir,
As I discussed with you over the phone that I have Two connection of Videocon D2H at the name of Pushpendra Singh and my IDs are 186652045 (NewDelhi Laxminagar 110092) & 182279563 (Kulpahar Mahoba U.P. 210426) and I have recharged both IDs in November for One year, named as OMINI PACK .
They suddenly stopped all my channels on 12th April. When I asked them, they answer that according to TRAI rule your plan has been disconnected now I need to create my plan accordingly.
I asked them TRAI Rule has applied on 1st of Feb 2019 but I have recharged in November 2018 so this is your responsibility, you sale 1 year Pack, how you can change my plan, if Videocon unable to provide the service according his commitment so refund my all money of that recharge then Agent was using rude and inappropriate language.
this mail send to last 15 days ago trai & videocon d2h Email ID (customercare@d2h.com & das@trai.gov.in)
Both Are no repose my mail . I remain Per day but they not response
I Called D2h company tollfree many time i talk to manager level person but the can not solve my problem they say every time your complain open wait same time . today i have 15 day no solution my complain and disconnected my phone
Please Solve My Problem
Thank You
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Image Uploaded by pushpendra Singh:
Dear Pushpendra,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards
Dear Pushpendra,
We would like to inform you that we have sent messages to all our customers to provide us their choice of channels. Since we did not receive any choice from you, as per TRAI guidelines, you were accordingly migrated to the best fit plan consisting of your current key channels. However, no lock-in has been applied to your plan and you can change your pack as per your choice. You can go to https://www.d2h.com to view and modify your plan or you can also contact us on 91156-91156.
Thanks & regards