| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | Travel Dezire Holidays |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
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Complaint Against TravelDzire Holidays Pvt. Ltd. for Refund of ₹75,000
I am filing this complaint against TravelDzire Holidays Pvt. Ltd. regarding a holiday/membership package for which I paid ₹75,000 in full through my credit card in July 2024.
The company issued me a Vacation Sale Agreement, membership documents, membership card and holiday voucher. The membership details mentioned in the documents are:
* Membership No.: TDR-1164
* Membership amount: ₹75,000
* Amount paid: ₹75,000
* Balance: Nil
* Membership date: July 2024
* Voucher No.: TDHR-4333
As per the documents issued by TravelDzire Holidays Pvt. Ltd., I was promised various holiday and membership benefits, including holiday accommodation and other benefits for the stated membership period.
However, I am currently unable to avail the promised services because TravelDzire Holidays Pvt. Ltd. appears to have closed its operations and is not responding to my calls/messages or providing the contracted services. My attempts to contact the company for assistance and resolution have not resulted in any satisfactory response.
There are also material inconsistencies in the documents provided by the company regarding the membership/holiday benefits and validity. For example, one document mentions 3 nights/4 days benefits for 5 years, while the Vacation Sale Agreement contains different tenure/benefit details. The holiday voucher also contains separate conditions and charges.
The company has already received the complete consideration of ₹75,000, and I have not received the promised services corresponding to the amount paid.
I therefore request the National Consumer Helpline to take up my grievance with TravelDzire Holidays Pvt. Ltd. and facilitate the following:
1. Refund of the entire ₹75,000 paid by me, as the company has failed to provide the promised membership/holiday services.
2. Appropriate compensation, if permissible, for the inconvenience, loss of opportunity and mental harassment caused due to the company’s failure to provide the contracted services and failure to respond to my communications.
3. Appropriate action to ensure that the company responds to my grievance and provides a proper resolution.
I am attaching copies of the Vacation Sale Agreement, membership/payment confirmation letter, membership card, holiday gift voucher and other available supporting documents, along with proof of payment and communication attempts.
I request NCH to kindly register my grievance and forward it to the concerned company/authority for resolution.
Amount claimed: ₹75,000 refund, along with appropriate compensation as applicable.
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