Name of Complainant	Bhagwat Ramrao Gawali
Date of Complaint	August 10, 2025
Name(s) of companies complained against	SWIGGY LIMITED
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Bhagwat Ramrao Gawali, resident of Flat No. 609, Sixth Floor, Vishwakarma Vasant Plaza, near Hotel Rasika Kolhapur, Jadhavwadi, Kolhapur, Maharashtra – PIN [Your PIN] – hereby file this complaint against Swiggy Limited for gross negligence and breach of service, which has caused me serious health issues. I am a diagnosed diabetic (sugar) patient and depend on timely meals to maintain my blood glucose levels.

Chronology of Events:
– On 10 August 2025 at 12:38 AM, I placed an order (#213736079719563) via the Swiggy app from “The Golden Plant Kolhapur.”
– The expected delivery time was 40 minutes. After waiting the allotted time, at 1:20 AM I called the assigned delivery partner, who informed me he was not handling my order.
– Immediately thereafter, I contacted Swiggy customer care at 1:20 AM. The agent assured me the order would arrive within 15 minutes.
– At 1:35 AM, when no delivery had occurred, I called customer care again. I informed them of my diabetic condition and pleaded for confirmation. The agent again asked me to wait 15 minutes.
– I remained on calls with Swiggy customer care intermittently until 2:43 AM, when without my consent the order was cancelled.
– By that time, all restaurants in my locality were closed, leaving me with no alternative but to go to sleep on an empty stomach.

As a sugar patient, missing a meal for several hours can precipitate hypoglycemia, dizziness, weakness, and long-term complications. Due to Swiggy’s failure to deliver and repeated misleading assurances, I experienced severe discomfort, had to endure an empty stomach overnight, and now face ongoing health issues requiring medical attention and monitoring.

Relief Sought:
– Full compensation for physical and mental agony, including reimbursement of the order amount (₹233.00) and any medical expenses incurred.
– A formal apology from Swiggy Limited acknowledging their lapse in service and negligence toward a vulnerable customer.
– Directions to Swiggy Limited to improve their delivery protocols, ensure accountability of delivery partners, and establish safeguards for customers with medical conditions.
I request the Hon’ble Commission to take strict action against Swiggy Limited under the Consumer Protection Act and grant the relief sought above.
Thank you for your time and consideration.

Yours faithfully,

Bhagwat Ramrao Gawali
Contact: [7990601947]
Email: [bhagwatgawali5@gmail.com]
Date: 10 August 2025

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