| Name of Complainant | |
| Date of Complaint | July 18, 2022 |
| Name(s) of companies complained against | central bank of india |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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I am a customer of State bank of India (Abhishek kumar Account no.- 31940532774, Rajbhawan Branch, Patna). Recently I have faced serious issue related to withdrawal. On 30 December2021 I tried to withdraw Rs 1500 from the ATM of central Bank of India, Rukanpura Branch, Patna but due to some technical problem the money was not dispensed from ATM but debited from my account.
For resolving this issue I complained at the Toll-free customer care number. After 5 days and 10 days respectively, when I have called again & again in return they replied ,the complaint and query is under process. Lastly they closed my complaint stating that for this unresolved complaint, they suggested me to visit the branch.
I am in to job and have time constraints but for this issue I visited my SBI branch thrice in 10 days that was very difficult for me. Also given an application for the same. And after meeting with the concerned person for this issue. I only got a response that money was successfully dispensed by me but In actual I have not received any amount.
I request you to please look in to the matter seriously. From my side I have put every effort required to resolve the issue but Bank are not ready to co-operate. I am also enclosing the transaction details, Toll-free Complaint number and copy of complaint letter forwarded to State Bank of India, As per RBI policy failed transaction amount must be reversed in account within maximum 5 days of transaction. I had invested my time and effort for getting my money back so in return I demand for compensation too. I will be highly thankful to you please solve this issue as soon as possible.
No CCTV proof verified by the Bank.
I have complained in RBI Ombudsman, But it got rejected without giving any satisfactory remark.
