Name of Complainant	Vaidehi Sharma
Date of Complaint	August 21, 2026
Name(s) of companies complained against	Ramakrishna logistics
Category of complaint	Tours & Travels
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

I am writing to formally lodge a complaint against Ramakrishna Logistics, Andheri, Mumbai, regarding the transportation of my Skoda Slavia car from Pune to Gurgaon.

I booked their car transportation service based on a quotation of ₹12,000. Before confirming the booking, I specifically asked whether there would be any additional or extra charges apart from the quoted ₹12,000. Their representative clearly confirmed in writing that there would be no extra charges. I have retained the relevant WhatsApp/message communication as proof.

Based on this confirmation, I agreed to proceed with the booking and entrusted my vehicle to Ramakrishna Logistics.

However, at the time of delivery of the vehicle in Gurgaon, their representative suddenly demanded an additional ₹12,000, making the total amount ₹24,000, despite the earlier written confirmation that there would be no additional charges.

This is completely unacceptable because:

The agreed quotation was ₹12,000.
I specifically asked whether there would be any additional charges before booking.
Ramakrishna Logistics clearly confirmed in writing that there would be no extra charges.
The additional demand of ₹12,000 was made only at the time of delivery, after the vehicle had already been transported.
I have documentary evidence/messages supporting the agreed price and their confirmation regarding the absence of additional charges.

I consider this conduct to be misleading and unfair, particularly because the additional charge was demanded after the service had already been provided and when I was in a difficult position to refuse payment because my vehicle was being delivered.

I therefore request that the concerned authority take appropriate action against Ramakrishna Logistics and direct them to:

Honour the originally agreed quotation of ₹12,000;
Refund the additional ₹12,000 collected/demanded from me, if already paid;
Investigate the practice of confirming one price in writing and subsequently demanding additional money at the time of vehicle delivery; and
Take appropriate action under the applicable consumer protection laws for misleading/unfair business practices.

I am attaching/providing copies of the relevant evidence, including:

Original quotation/booking details showing ₹12,000;
Written communication confirming no additional charges;
Payment proof;
Delivery details;
Any communication demanding the additional ₹12,000; and
Other relevant documents/messages.

I request that this complaint be taken seriously and that appropriate relief be provided to me.

Complainant Details:
Name: [Your Full Name]
Mobile: [Your Mobile Number]
Email: [Your Email Address]
Vehicle: Skoda Slavia
Vehicle Registration No.: [Registration Number]
Pickup Location: Pune, Maharashtra
Delivery Location: Gurgaon, Haryana
Agreed Transportation Charges: ₹12,000
Additional Amount Demanded/Charged: ₹12,000
Total Amount: ₹24,000

Service Provider:
Ramakrishna Logistics
Andheri, Mumbai, Maharashtra

I reserve my right to pursue further legal and consumer remedies if the matter is not resolved appropriately.

Image Uploaded by Vaidehi Sharma: