| Name of Complainant | |
| Date of Complaint | August 16, 2023 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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Dear Sir/Madam,
I am writing to formally lodge a complaint against Paytm Payments Bank Ltd. specifically regarding their Paytm Postpaid service. I have encountered significant issues with their service, including unfair billing practices and harassment, which I believe warrant the attention of the Consumer Complaints Redressal Forum.
I have been a loyal customer of Paytm and opted for their Paytm Postpaid service to avail the convenience it claimed to offer. However, my experience with this service has been marred by unethical conduct on Paytm’s part.
The essence of my complaint pertains to a billing dispute that arose in relation to my Paytm Postpaid account. In an attempt to resolve this, the Representative reached out to me to call service on 18th May 2023 and asked to make a payment of 2231.13 rupees on-call payment. During this conversation, the representative assured me of a prompt resolution and an adjustment in the 2231.13 rupees due amount as per our discussion. Trusting their commitment and paying the amount Paytm postpaid service through a UPI, I assumed the issue was resolved.
To my astonishment, I discovered that not only was the promised adjustment not made, but the subsequent billing cycle also reflected an unjustified increase in my outstanding balance. This not only points to Paytm’s disregard for its consumers but also its willingness to engage in questionable billing practices.
Adding to my frustration is the aggressive and harassing approach Paytm has taken to recover the disputed amount. Despite the unresolved billing dispute, I have been persistently pressured to make payments, which has caused me considerable mental and emotional distress.
I have attached the necessary documentation to substantiate my complaint and kindly request that these documents be considered during the proceedings.
In light of the above, I humbly request the Consumer Complaints Redressal Forum to take the following actions:
Initiate a thorough investigation into the billing discrepancy and unwarranted increase in the outstanding amount, ensuring a just resolution based on our initial on-call settlement.
Direct Paytm to provide a formal explanation and apology for the unprofessional behavior of their customer service representatives and the harassment I have endured.
Instruct Paytm to immediately cease any further harassment or undue pressure for payment until the billing dispute is fairly and transparently resolved.
Impose suitable penalties on Paytm for their infringement of consumer rights and their involvement in unethical business practices.
Recommend measures that compel Paytm to improve their customer service practices and ensure adherence to ethical billing standards, specifically within their Paytm Postpaid service.
I trust in the Consumer Complaints Redressal Forum’s commitment to upholding consumer rights and ensuring a just outcome. I eagerly await your response, along with guidance on the subsequent steps in this process. Should you require additional information, please feel free to reach me at [Your Phone Number] or [Your Email Address].
Thank you for your attention to this matter.
Sincerely,
Vaibhav Ghawale
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